Frequently Asked Questions

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At Calle Bakery we do not have a booking system or need to book or reserve a table. Its walk-in service only.

Weekdays: During the weekdays (Tuesday to Thursday) you can usually get a table or it wont be long to get one. Pick and seat yourself on an available table and proceed into the shop to order and pay for your food. Let the staff know the table number when ordering.

Weekends: During busy days like Friday to Sunday, we will have a line for a seat at a table. If you want to be seated on one of our tables, then proceed to line up and wait to be seated, this is usually to form a line entering from the right-hand side of the store from Saigon Secert side. Once a table is assigned to you, simply proceed to the line in-front of the door, order and pay for your food. Give the staff the table number assigned.

Thank you for the understanding and enjoy your time at Calle Bakery

Due to the size of our shop and production area at Calle Bakery. We have to make our products fresh each day. Making croissants takes up to three days, so on some products we impose limits to ensure everyone gets to try our products. Please check on our regular Instagram or Facebook updates to learn more on our limits. Thank you for understanding

Major food allergens in our baked products contain

- Milk

- Eggs

- Nuts (Almond, Pistachio, Hazelnut)

- Wheat flour

- Alcohol (some products may contain small amounts of alcohol for flavor such as Almond,  Hazel nut, Escargot as well as some products such as croissant wheels). please ask.

Production area is small and we use nuts on many products. we try hard to ensure no cross contamination by constantly keeping areas clean and free from cross products. However, our products may still contain small traces of nuts

For our croissants, breads and pastries:

- No animal fats are used in our production of baked goods

- No gelatine is used in our icing, creams or custards. But we do have gelatine in the lemon tart.

- Flour, yeast, egg, milk and butter are used in production of our croissants

- Some products have very small quantities of alcohol - this is cooked out in the baking process

Calle Bakery regular Almond, Hazelnut and Escargot croissants contains small amount of alcohol for flavor. When they are baked most of the alcohol dissipates.

From time to time our special croissant wheels may contain small amounts of alcohol. Such as Champagne or Tiramisu wheels. Please ask our staff to be sure.

Calle Bakery croissants are vegetarian friendly but do contain dairy such as butter and milk, with a small amounts of egg wash, not for vegans unfortunately.

Unfortunately due to size of our bakery and limited space, the amount of preparation and work involved to produce quality product. We reserve the special croissant wheels only for Friday and the weekends only.

Good news: each day Friday to Sunday, we will have two flavors. Our bakers will be hard at work to bake and create these sweet bundles of joy from 9:30am then around the clock where you can purchase at the shop, or until sold out. Typically we start selling out around 2:30PM.

Check out our Instagram @callebakery or other socials for more information on flavors for that week/month.

At Calle Bakery we do have a 15% surcharge on public holidays. This is so that we can maintain and continue to pay our staff for working these on these days to provide you best customer service.

We recommend you place the pastries in the refrigerator as soon as you get the chance if you do not eat it same day. The pastries can last up to 2 days to be consumed to ensure the pastries are fresh and delicious! You can put into a prewarmed oven at 180 deg C and bake for 7-8 mins or in Air Fryer at 180 deg C and heat up for 3-5mins to restore the crispiness.

At Calle, we do not have toilets for our customers however the nearest toilets are at the Carlton Library or Green public toilet 100m across the park where it is easily accessible. 

Busy Times at Calle Bakery!   

Calle Bakery want to express our sincere gratitude for your love and ongoing support. We genuinely appreciate your patience during our busier times.

To help us all navigate peak times a little smoother and ensure your visit is even more enjoyable. We want to give you some more information; especially when our Parisian Hot Chocolate is available from Friday to Sunday.

>Average Wait Time: Average wait time in line during these peak periods is typically 15-25 minutes. 

>One Line for All: During these rushes, we have a single line for both dine-in and takeaway orders due to our limited space. Our sidewalk gets a little cozy. To keep things flowing smoothly, we kindly ask that everyone to form a single line where possible. This helps create space for locals, pedestrians, and families with strollers.

>Dining In: While you are waiting in line, a staff member will approach you to give you a table number. If you have not received a table number, don’t worry! Stay in line to make your order. Before or after your transaction, our staff will direct you to a waiting area while they prepare a table for you. We will call your name once your table is ready.

>Takeaway: We know having a combined line might seem a little inconvenient, but it is the most efficient way to manage orders, minimize mix-ups, and ensure everything you crave is still available! To speed things up, if you know exactly what you’d like to order, one of our staff members will be moving through the line with a mobile POS machine to take your order. We have heard your feedback, and to better serve our takeaway customers who are often on the go, we’ll be prioritizing takeaway orders whenever possible, just let our staff know.

>Our Neighbors: Secret Saigon, our neighboring restaurant, has been nothing but supportive and respectful, and we want to return the favor. When lining up, please be mindful of the gap we have created with the bollards by their entrance. 

>It wont take long: Even though our store is small, we have capacity and have enough product to satisfy everyone’s craving. We only ask to be respectful and patient as we work through to complete each order and deliver quality product, with a friendly smile.

Sincerely,

Calle Bakery Team 🤍